Website Viruses and Vulnerabilities: Scanning and Solutions

› FAQ. › Website Viruses and Vulnerabilities: Scanning and Solutions

The spread of viruses from an infected website can also negatively impact the hosting server. Infected sites can be exploited in various harmful ways, such as:

Adding illegal content to the site
Sending spam
Launching outbound attacks
And more

These activities can result in your site being blocked by search engines or even your hosting account being suspended.
If you notice unusual behavior on your site, such as changes to its appearance, unexpected external links, or other signs of hacking, it is essential to scan the site for viruses and identify any vulnerabilities.
To request a virus scan for your account or a specific folder, please contact our support team via the "Scan Site for Viruses" section in your Client Area.

After the scan, you will receive an HTML file containing a list of infected files and vulnerabilities for analysis (AI-BOLIT-REPORT-__-****-**-**-****_**-**.html).

If web services display a warning about dangerous content, it means the virus scan did not fully resolve the issue. In this case, online scanners can help identify the problem:

Online scanners analyze your site based on known virus signatures and cross-reference it with blacklist databases. These tools can help you understand why search engines are flagging your site as unsafe.
Some scanners also provide blacklisting details and allow you to submit removal requests to get your site off these lists.
Alternatively, you can scan your site files locally by downloading them to your computer and running an antivirus scan.
The safest and fastest way to download your website files is by zipping them and downloading the archive.
How to Zip Files from Your Hosting Account:

Creating a ZIP Archive in ISPmanager Control Panel
Creating a ZIP Archive in cPanel

After downloading the archive, scan the files with an antivirus and disinfect any infected files.

Important!

Before re-uploading the cleaned files to your hosting account, make sure to update all passwords:

Change your login password
Change your FTP user password
Change your database user password

Note: After changing the database user password, be sure to update the database connection settings in your website's configuration file.